GoodPractice

Access Issues 6

• I can't log in, I get a message saying my credentials aren't recognised
• I can't remember my password
• I get directed to my organisation’s network login page but I don't know my login details
• How do I register?
• Can I use this on my phone or tablet?

View all 6

Weekly Email 4

• Why have I received an email from you?
• I didn't get the weekly email
• How do I unsubscribe from the weekly email?
• I unsubscribed from the weekly email, can I subscribe again?

Your Data 3

• Are you GDPR compliant?
• How do I ask for all the information you hold on me?
• How did you get my details?

Sharing 3

• Can I share content with my team mates?
• Can I share this with friends and family?
• The link I shared has expired, why?

Errors 3

• I got an error page
• The error page says my link has expired
• The site seems to be down - is there a problem?

Reporting 3

• Can I see a list of everything I have looked at?
• Can I report on what my team is learning?
• I’m an Admin, how do I run reports?

Content 1

• Can I upload my own content?

Data Storage 4

• Where do you store my users' data?
• Is my users' data safe?
• Do you hold ISO 27001?
• Who can access my users' data?

Misc. 1

• What/Who is GoodPractice?